Semantic Kernel

import asyncio
from semantic_kernel.agents import ChatCompletionAgent
from semantic_kernel.connectors.ai.open_ai import AzureChatCompletion

async def main():
    # Initialize a chat agent with basic instructions
    agent = ChatCompletionAgent(
        service=AzureChatCompletion(),
        name="SK-Assistant",
        instructions="You are a helpful assistant.",
    )

    # Get a response to a user message
    response = await agent.get_response(messages="Write a haiku about Semantic Kernel.")
    print(response.content)

asyncio.run(main()) 

# Output:
# Language's essence,
# Semantic threads intertwine,
# Meaning's core revealed.

import asyncio
from typing import Annotated
from pydantic import BaseModel
from semantic_kernel.agents import ChatCompletionAgent
from semantic_kernel.connectors.ai.open_ai import AzureChatCompletion, OpenAIChatPromptExecutionSettings
from semantic_kernel.functions import kernel_function, KernelArguments

class MenuPlugin:
    @kernel_function(description="Provides a list of specials from the menu.")
    def get_specials(self) -> Annotated[str, "Returns the specials from the menu."]:
        return """
        Special Soup: Clam Chowder
        Special Salad: Cobb Salad
        Special Drink: Chai Tea
        """

    @kernel_function(description="Provides the price of the requested menu item.")
    def get_item_price(
        self, menu_item: Annotated[str, "The name of the menu item."]
    ) -> Annotated[str, "Returns the price of the menu item."]:
        return "$9.99"

class MenuItem(BaseModel):
    price: float
    name: str

async def main():
    # Configure structured output format
    settings = OpenAIChatPromptExecutionSettings()
    settings.response_format = MenuItem

    # Create agent with plugin and settings
    agent = ChatCompletionAgent(
        service=AzureChatCompletion(),
        name="SK-Assistant",
        instructions="You are a helpful assistant.",
        plugins=[MenuPlugin()],
        arguments=KernelArguments(settings)
    )

    response = await agent.get_response(messages="What is the price of the soup special?")
    print(response.content)

    # Output:
    # The price of the Clam Chowder, which is the soup special, is $9.99.

asyncio.run(main()) 

import asyncio
from semantic_kernel.agents import ChatCompletionAgent, ChatHistoryAgentThread
from semantic_kernel.connectors.ai.open_ai import AzureChatCompletion, OpenAIChatCompletion

billing_agent = ChatCompletionAgent(
    service=AzureChatCompletion(), 
    name="BillingAgent", 
    instructions="You handle billing issues like charges, payment methods, cycles, fees, discrepancies, and payment failures."
)

refund_agent = ChatCompletionAgent(
    service=AzureChatCompletion(),
    name="RefundAgent",
    instructions="Assist users with refund inquiries, including eligibility, policies, processing, and status updates.",
)

triage_agent = ChatCompletionAgent(
    service=OpenAIChatCompletion(),
    name="TriageAgent",
    instructions="Evaluate user requests and forward them to BillingAgent or RefundAgent for targeted assistance."
    " Provide the full answer to the user containing any information from the agents",
    plugins=[billing_agent, refund_agent],
)

thread: ChatHistoryAgentThread = None

async def main() -> None:
    print("Welcome to the chat bot!\n  Type 'exit' to exit.\n  Try to get some billing or refund help.")
    while True:
        user_input = input("User:> ")

        if user_input.lower().strip() == "exit":
            print("\n\nExiting chat...")
            return False

        response = await triage_agent.get_response(
            messages=user_input,
            thread=thread,
        )

        if response:
            print(f"Agent :> {response}")

# Agent :> I understand that you were charged twice for your subscription last month, and I'm here to assist you with resolving this issue. Here’s what we need to do next:

# 1. **Billing Inquiry**:
#    - Please provide the email address or account number associated with your subscription, the date(s) of the charges, and the amount charged. This will allow the billing team to investigate the discrepancy in the charges.

# 2. **Refund Process**:
#    - For the refund, please confirm your subscription type and the email address associated with your account.
#    - Provide the dates and transaction IDs for the charges you believe were duplicated.

# Once we have these details, we will be able to:

# - Check your billing history for any discrepancies.
# - Confirm any duplicate charges.
# - Initiate a refund for the duplicate payment if it qualifies. The refund process usually takes 5-10 business days after approval.

# Please provide the necessary details so we can proceed with resolving this issue for you.


if __name__ == "__main__":
    asyncio.run(main())